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Handmade to Order
Wedding Date Reviewed
Tracked Shipping
Shop by Collection
Designed for Your Wedding Day
FAQs
# What exactly is included with my order?
Each order includes one personalized pair of wedding sneakers with the customization shown in the product photos and selected at checkout.
Lace color, personalization area, and other available options depend on the product listing. Decorative items shown for styling, such as flowers, ribbons, boxes, or additional accessories, are included only when specifically stated in the listing.
#How will my wedding sneakers be personalized?
Choose the available options on the product page and enter your personalization details at checkout.
Depending on the design, personalization may include your name, wedding role, date, or short text on the [outer sides / tongue / heel]. Please use the product photos and personalization field as your guide. A digital proof will be sent before production [if this is part of your actual process].
If you are unsure whether your requested design can be made, contact us before ordering and we will be happy to confirm it.
#Can I review the design before production?
Yes. We send a digital proof for your review before production begins. Please check the spelling, names, dates, and selected details carefully so we can make your sneakers exactly as requested.
If you need an update, message us as soon as possible. Once production has started, changes may no longer be possible.
#How do I choose the right size?
Select your usual size using the size chart on the product page. If you are between sizes or unsure which size to choose, message us before ordering and we will help you compare your measurements with the chart.
Because fit can vary from person to person, please contact us before purchase if you have questions about sizing.
#When will my order arrive?
Your order includes approximately:
- Production time: [4-8 days]
- Shipping time: [6-11 business days]
- Estimated total time: [8-17 business days]
If your wedding or event date is approaching, please contact us before ordering. We will confirm the current production and shipping timeline for your destination.
Please allow additional time for weekends, holidays, customs processing, or carrier delays.
#Do you offer rush orders?
Rush orders may be available depending on the design, quantity, and delivery destination. Please contact us before placing your order with:
- Your wedding or event date
- Your shipping country
- The quantity needed
We will confirm whether the timeline is possible before you order.
#How much does shipping cost?
Free standard shipping is available to [eligible countries/regions]. Any available express shipping upgrade and its cost will be shown at checkout.
#Can I return or exchange personalized wedding sneakers?
Because each pair is made specifically for the details submitted with your order, personalized items are generally not eligible for return or exchange due to change of mind, incorrect personalization details, or sizing preference.
However, if your order arrives damaged, defective, or different from the approved order details, please contact us at [ethan599190104@gmail.com] with photos. We will review the issue and work with you on an appropriate solution.
If you are unsure about size, personalization, or timing, please contact us before ordering. We are happy to help.
#What should I do if my order arrives damaged?
Please contact us within [3 days] of delivery and include clear photos of:
- The shipping package
- The damaged area
- The full pair of shoes
- Your order number
If the item was damaged during delivery or has a production issue, we will review the information and help arrange a suitable solution.
#What happens if my package is lost?
If your package is confirmed lost in transit, please contact us so we can check the shipment status and available carrier options.
Depending on the shipping method and order circumstances, we may arrange a replacement or refund after the carrier investigation is completed.
Return & Refund Policy
For damaged or lost items caused during transit, all costs will be covered by the seller.
Non-quality issues are not eligible for returns. Please confirm your size before ordering.
Cancellations
My shop accepts order cancellations 6 hours.
Buyer is responsible for making requests within this timeframe.
Privacy
We hereby pledge to adhere strictly to the GDPR policies and safeguard the privacy of buyers with the utmost diligence.